Quality Policy
At DMT Group, our goal is to deliver the highest quality products and services to our customers, business partners, and stakeholders by providing reliable, innovative, and sustainable solutions. Our understanding of quality goes beyond customer satisfaction; it also encompasses continuous improvement, employee development, strong stakeholder collaboration, and compliance with international standards.
Our Core Commitments
- Customer Focus
- Understanding, measuring, and exceeding customer expectations through surveys, feedback systems, and customer relationship management tools.
- Delivering reliable, innovative, and value-added solutions tailored to each customer.
- Monitoring customer satisfaction with regular reports to identify areas for improvement.
- Quality Management System (QMS)
- Ensuring compliance with international quality standards, particularly ISO 9001.
- Applying quality assurance mechanisms across all business processes.
- Validating quality through regular internal audits, quality control testing, and third-party audits.
- Implementing a risk-based approach to anticipate potential quality issues and develop proactive solutions.
- Employee Engagement and Development
- Equipping employees with the necessary training and resources to take ownership of quality.
- Implementing competency development programs, technical training, and leadership development plans.
- Encouraging participation and motivation through suggestion systems and quality awards.
- Promoting a culture of quality through trust, collaboration, and open communication.
- Continuous Improvement and Innovation
- Integrating improvement methodologies such as Kaizen, Lean, and Six Sigma into operations.
- Incorporating customer feedback, market trends, and audit results into the continuous improvement cycle.
- Investing in R&D and innovation to consistently enhance product and service quality.
- Leveraging digitalization and new technologies to increase process efficiency.
- Supplier and Stakeholder Collaboration
- Selecting suppliers based on quality standards and conducting regular performance evaluations.
- Building long-term partnerships founded on mutual trust, transparency, and sustainability.
- Establishing shared quality objectives with stakeholders to strengthen strategic cooperation.
- Ensuring quality and sustainability throughout the supply chain.
- Transparency and Accountability
- Regularly reporting on quality objectives, performance indicators, and results.
- Ensuring open and accurate communication with both internal and external stakeholders.
- Fostering a learning culture that manages errors with a solution-oriented approach rather than concealment.